Parcel Force Important Service Update Suspension of service for Scottish postcodes

We are really sorry to have to pass on the following message from our courier Parcel Force. This affects customers in Scotland who place orders weighing over 1kg or value over £75. Most, if not all, other couriers are also making similar announcements today.

I’m sure you will have seen details of the current weather across much of Scotland. These conditions mean that we need to take action now to ensure we can deliver the parcels already in our network for these Scottish postcodes, as well as continuing to deliver our normal high levels of service for the rest of the UK where conditions are improving.

The prolonged nature and extreme severity of the weather conditions being experienced across the majority of Scotland are virtually unprecedented this early in the winter and the forecast for next week is for very similar conditions. Whilst we will continue to deliver as many parcels each day as we possibly can, if we accept more parcels for the affected areas it will make recovery from the current position exceedingly difficult.

It is with deep regret that we have taken the unprecedented decision to not accept any parcels for delivery in our Glasgow, Edinburgh, Perth and Aberdeen depots until we are confident that we can guarantee delivery in time for Christmas. We will be reviewing the position daily and provide an update at the earliest opportunity.

We obviously realise the concern that this may cause you and your customers, but we believe this is the most appropriate and responsible action given the extreme circumstances that we find ourselves in.

We are awaiting a more detailed list of Scottish postcodes that are affected, and therefore by default those postcodes that aren't affected and will update this news page as soon as we have further information.